Welcome to Cally Support
Thank you for choosing Cally—your go-to app for streamlining communication and enhancing productivity. Our dedicated support team is committed to ensuring you have a smooth, uninterrupted experience. Whether you’re facing technical glitches, need help with setup, or have questions about features, we’re ready to assist you. Below is all the information you need to get the support you require quickly and efficiently.
How to Contact Us
The fastest way to reach our technical support team is via email. We prioritize every inquiry and aim to respond with clear, actionable solutions.
Support Email
info@becally.comResponse Hours: Monday–Friday, 9:00 AM–6:00 PM (GMT)
What We Support
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App Installation & Setup
Troubleshooting download failures, compatibility issues, and step-by-step setup guidance.
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Feature Malfunctions
Fixing issues with login, content loading, in-app tools, or any unresponsive functions.
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Performance Problems
Resolving app crashes, slow loading, battery drain, or excessive data usage.
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Account & Sync Issues
Assisting with account recovery, data syncing across devices, and profile management.
How to Submit a Support Request
To help us resolve your issue as quickly as possible, please include the following details in your email. The more specific you are, the faster we can identify and fix the problem.
Device Information
Brand and model (e.g., iPhone 15, Samsung Galaxy S24), operating system version (e.g., iOS 17.1, Android 14), and whether the device is rooted/jailbroken (if applicable).
App Version
The version of Cally you’re using (found in the app’s "Settings" > "About" section or on the App Store/Google Play page).
Detailed Issue Description
Step-by-step actions that led to the issue (e.g., "I tapped 'Send Message' then the app crashed"), any error messages displayed (with exact wording), and how often the problem occurs (e.g., "every time I open the app" or "only when using Wi-Fi").
Pro Tip: Attach screenshots or short videos of the issue (if possible) to help us visualize the problem.
Additional Support Resources
Before contacting support, you may find answers to common questions in our self-service resources:
FAQs
Answers to common issues and questions
Tutorials
Step-by-step guides for key features
Update Logs
Latest app updates and bug fixes
If you have feedback or suggestions for improving Cally, feel free to share them via our support email—we value your input and use it to enhance the app for all users. Our development team regularly reviews user feedback to prioritize new features and improvements in future updates.